Asking to see your child's school record

We recommend that parents get a copy of their child's school record if bullying is continuing despite complaints. Many state school parents find that they are denied access for a variety of reasons, which is unlawful.Sometimes requests for a copy of the record are ignored or parents are refused access, sometimes schools say that:

  • The record is private
  • The head said a parent could only view certain parts of the record in his presence
  • The head said he'd never allowed any parent to see a record and he wasn't going to start now
Your child's school file is a valuable way of finding out what has been going on in class. Ideally it should contain copies of reports, which have already been sent home, results of classroom tests, which are carried out from time-to-time in school life, and copies of any complaints parents have made together with action taken.
 
However, record keeping varies greatly from school to school. Some schools simply keep copies of test results and reports while others include far more information.The only type of bullying schools must record is racist bullying. There is no requirement for them to record name calling or violence.
 

Your right to a copy of the record

The DFE makes it clear that state school parents have a right to a copy of their child's school record if they put a request in writing to see it and on payment of photocopying costs. It is illegal for parents to be told that there are conditions to meet before they get a copy of the record. The school cannot insist that parents attend a meeting to receive it. If the school refuses to allow you to have a copy of the file, print out information on this link and send it to the school.The record must be supplied within 15 days, not including weekends and holidays.If the record is inaccurate it must be amended by removing or correcting the inaccurate part.
 
If the school disagrees, the original letter from the parents must be put onto the file and treated as part of the record. In certain circumstances a pupil or his parents can appeal to a court under the Data Protection Act 1998 to have educational records destroyed or amended.If a child transfers to another school, including an independent school or college, their record must be automatically transferred.However, there are some records which parents are not allowed to see.These include:
  • A teacher's record kept solely for the teacher's personal use;
  • When the holder believes that disclosure would be likely to cause serious harm to the physical, mental or emotional health of the pupil in question, or any other personWhen the records would disclose information about another pupil;
  • Where the holder believes the record is relevant to whether the pupil is, or has been, a victim of child abuse or many be at risk of it.
Bullying UK's advice is that after parents receive a copy of the file they should write to the head, asking for confirmation that the full content of the record has been sent, and if not, for a list of all documents which have been withheld, and the reason why. The most common reason for documents not being disclosed is because they name another pupil.It's in schools' interests to explain to parents if any records are missing because parents may get the wrong impression that no action has been taken over bullying when that is not the case.Time-consuming though it is, schools need to keep records of bullying complaints and their outcome, otherwise they cannot prove they took the matter seriously should parents wish to take the matter further. Simply writing to parents and saying the school is satisfied it did everything possible to resolve bullying is no defence to a legal action if there is nothing in the paperwork to back up the school's claim.

How we can help you

If you would like support and advice, you can talk to one of our Family Support Workers through Live Chat, email us or call our confidential helpline on 0808 800 2222. You can also share experiences and advice with other parents on our Forums.  Family Lives is here for you 24 hours a day, seven days a week. You can contact us about any family issue, big or small.

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