Mobile phone problems

Bullying UK receives numerous complaints about bullying with mobile phones which has led to the suicide of a teenage girl from Liverpool and which causes misery to those on the receiving end.


Problems have included:

Abusive verbal messages Stolen identity

Silent calls Insulting and threatening texts

We've also come across instances where abusive mobile phone text messages have been sent through websites using the names and phone numbers of people who had nothing to do with the message but who were blamed for it.

Cyberstalking is frightening and illegal and the people who do it are not as anonymous as they think.

Advise your teenager to be careful when giving out their telephone number. Mobile phones are relatively inexpensive and if they start getting abusive calls or text messages then it might be better to get another SIM card so that the bullies can't contact them.

They should keep a note of the times and dates of abusive messages. They shouldn't reply to them or delete them but tell you so that you can make a complaint to the police. If there are a series of calls or the calls are part of a bigger picture of bullying then this may amount to harassment which is an offence under the 1997 Harassment Act.

Every time a mobile phone is switched on or off it sends a signal to the nearest mast and although the caller may have concealed their number, this is information which phone companies will have on their system and it's easy for the police to find out the culprit's phone number.

The lawMaking anonymous or abusive phone calls is also a criminal offence under section 43 of the Telecommunications Act 1984.

The actual wording is that a person who:
a)    sends, by means of a public telecommunication system, a message or other matter that is grossly offensive or of an indecent, obscene or menacing character: or
b)    sends by those means, for the purpose of causing annoyance, inconvenience or needless anxiety to another, a message that he knows to be false or persistently makes use for that purpose of a public telecommunication system, shall be guilty of an offence and liable on summary conviction to imprisonment for a term not exceeding six months or a fine not exceeding level 5 on the standard scale or both.'

This shows the seriousness of the offences which may be seen as a joke by the perpetrators but which cause a lot of distress.

How to deal with a phone pestBT recommends that people receiving abusive calls stay calm and try not to show emotion. Don't give your phone number when you answer a call, just say "hello".

Advise your child never to give any personal information unless they are certain they know the caller. A telephone answering machine can be useful at home, leave it on all the time and then when the person starts speaking, if your child knows them, he/she can pick up the phone.

A genuine caller will speak first. A malicious caller will probably hang up.

If you get your service from BT and receive a malicious or nuisance call and would like advice, call Freefone 0800 666 700. A recorded message will tell you what to do if you need more help.

You can also call free on 150 for personal advice and information about how BT can help you tackle the problem. The service is available 8am to 6pm, Monday to Saturday. If the problem continues then contact your nearest BT bureau on Freefone 0900 661 441 during office hours. The bureau deals exclusively with malicious and nuisance calls.

BT may suggest tracing future calls or changing your telephone number. Almost all malicious calls can now be traced whether they come from private, public or even mobile phones, anywhere in the country.

A dedicated team of specially-trained BT people will work with the police so it will be helpful to any subsequent prosecution of the malicious caller, if you keep a written record of the calls, making a note of the date, time of day,  what was said and whether you heard any background noise.

Staying safe with a mobile phoneSuggest that your teenagers don't flash their mobile phones about in public because they risk having them swiped.

If there's a lock facility on it choose a secret number so that the keypad is locked when they're not using it. If someone they don't know asks to borrow the phone to make a quick call they should be told it's out of credit and only accepts incoming calls.

Contact us on help@bullying.co.uk if you need more help.

Other pages in this sectionBullying policies / Role of the DCSF / Is my child being bullied? / School bus bullies
Contacting the Governors and LEAa / Happy slapping / Internet safety advice for parents / Internet abuse
Is my child a bully? / If your child is bullying others / Do you share blame? / Dealing with an older bully
Teacher bullying / Home schooling / Bullying in sport / Parents' panel - Have your say
Who can help on racism / Parents' survey results / Moving your child to a new school / Pupils' survey results
Taking legal action / Bullying outside school / Independent and private schools / Parents' problem page
Model letters to help your complaint / National Bullying Survey 2006 / Cyber bullying introduction / Dangerous websites
Mobile phone problems / Practical help with racism / Dealing with racism / Internet scams
How does bullying make a child feel? / Dealing with a younger bully / Teachers' survey results / Adults' survey results
Contacting the school / Access to pupil records